Solero Frequently Asked Questions
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Collapse Connection/Internet/NetworkConnection/Internet/Network
Expand What can I do when I receive the following error message: "Could not find the www.FreeHandMusic.com:80 Internet server at this time, please try again later."?What can I do when I receive the following error message: "Could not find the www.FreeHandMusic.com:80 Internet server at this time, please try again later."?
Expand Things to try to resolve an HTTP 401.1 or 401.2 error (a.k.a. Credentials):Things to try to resolve an HTTP 401.1 or 401.2 error (a.k.a. Credentials):
Expand Why can I download your viewer and connect to your site, but not download the music I paid for?Why can I download your viewer and connect to your site, but not download the music I paid for?
Collapse Purchasing MusicPurchasing Music
Expand How do I purchase Solero® music? How do I purchase Solero® music?
Collapse PrintingPrinting
Expand When I try to print, nothing happens.When I try to print, nothing happens.
Expand When I tried to print, the paper jammed/the ink ran out.When I tried to print, the paper jammed/the ink ran out.
Expand When I printed my song, the staff lines were missing or the spacing was really odd.When I printed my song, the staff lines were missing or the spacing was really odd.
Expand When I printed my song, the notes appeared as squiggles and boxes.When I printed my song, the notes appeared as squiggles and boxes.
Collapse Account InformationAccount Information
Expand How can I get information about my FreeHandMusic account?How can I get information about my FreeHandMusic account?
Collapse Credit Card ProblemsCredit Card Problems
Expand My credit card is not being accepted but I know it is valid. What's wrong?My credit card is not being accepted but I know it is valid. What's wrong?
Collapse Score ListScore List
Expand How do I find songs I purchased in previous versions of the Solero Viewer? I just installed the Solero 7.0 Viewer over a previous version, and the songs do not show up in the new Score List.How do I find songs I purchased in previous versions of the Solero Viewer? I just installed the Solero 7.0 Viewer over a previous version, and the songs do not show up in the new Score List.
Expand Can I manually add scores to the Score List?Can I manually add scores to the Score List?
Collapse No Sound in ViewerNo Sound in Viewer
Expand What should I do when I press the "Play" button but I don't hear any music playing?What should I do when I press the "Play" button but I don't hear any music playing?
Collapse Zoom (size of music on screen)Zoom (size of music on screen)
Expand How do I view Solero® in a different "zoom" size?How do I view Solero® in a different "zoom" size?
Collapse Highlighting NotesHighlighting Notes
Expand How do I keep the notes from being highlighted as they play?How do I keep the notes from being highlighted as they play?
Collapse Sound Card Settings/MIDI AlertSound Card Settings/MIDI Alert
Expand My scores are playing FM synthesis sound, when I have a wavetable sound card. How do I change the sound to wavetable?My scores are playing FM synthesis sound, when I have a wavetable sound card. How do I change the sound to wavetable?
Expand I'm getting an alert that the MIDI device is already in use, but I don't have anything else running.I'm getting an alert that the MIDI device is already in use, but I don't have anything else running.
Collapse MIDI Instruments: Change SettingsMIDI Instruments: Change Settings
Expand How do I change instrument settings for the voices or parts of my score?How do I change instrument settings for the voices or parts of my score?
Collapse MacintoshMacintosh
Expand Can I use Solero with a Macintosh computer?Can I use Solero with a Macintosh computer?
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